Calling the compliance hotline

Calling the Compliance Hotline

The Hotline is accessible from all countries. It is operated by an independent contractor under the strictest confidentiality, and calls will not be recorded. Calls are answered in English by trained specialists. Interpreters are available. The report form  (0.1Mb) serves as a guide to the kind of information that will be requested of you when you contact the Hotline.

From the United States and Canada

From the United States and Canada, dial +1 866 299 7404. The call is free of charge.

From all other countries

Callers from countries other than the US and Canada must first dial the AT&T operator in their country for the call to be put through free of charge. The list of AT&T access codes is available at www.att.com/traveler.

For the EBRD's countries of operation and the United Kingdom, the access codes are:

Albania: 00 800 0010

Armenia: 0 800 111

Azerbaijan¹: N/a

Belarus: 8^800101

Bosnia & Herzegovina: 00 800 0010

Bulgaria: 00 800 0010

Croatia: 0800 22 0111

Czech Republic: 00 42 000 101

Estonia: 0800 1001

Georgia: 8^0288

Hungary: 06800 01111

Kazakhstan: 8^800 121 4321

Kyrgyz Republic¹: N/a

Latvia: 800 2 288

Lithuania: 8^800 92 800

Macedonia: 99 800 4288

Moldova¹: N/a

Poland: 0 0 800 111 1111

Romania: 01 800 4288

Russia: 755 5042 (from Moscow) and 325 5042 (from St. Petersburg)

Slovak Republic: 0800 000 101

Slovenia¹: N/a

Tajikistan¹: N/a

Turkmenistan1: N/a

Ukraine: 8^100 11

United Kingdom: 0800-89-0011

Uzbekistan: 8^641 74400 10 (from Tashkent)

^ denotes second dial tone

¹There are no AT&T access codes for Azerbaijan, the Kyrgyz Republic, Moldova, Slovenia, Tajikistan and Turkmenistan.

Step by step calling instructions

First check that the phone you are using can handle international calls. In certain countries you will be required to pay a minimum charge for local calls to connect to the access number.

1. Enter the AT&T Access Number for the country from where you are calling.

2. When you hear the voice message, or series of tones, enter the Hotline number: 866-299-7404. (Do not press 1 or 0 before dialling this telephone number.)

3. Your call will be connected to the EBRD Compliance Hotline

If you do not speak English, or prefer to have an interpreter assist you during the call, immediately inform the Hotline specialist which language you speak, if possible in English. You will hear pre-recorded music as the specialist calls an interpreter. Do not hang up. You will then hear a recorded message in your language to confirm that an interpreter will come on line shortly. An interpreter will join your conversation to assist you in completing the call.

Calling Collect

There is also an international number which will accept collect calls. This number is available from most countries through the international operator. This number is +1-704-731-7258

When using this service, you will be asked to identify yourself. If you do not wish to give your name, you may say EBRD caller.