IRM - confidentiality

Identity of individuals making a complaint

Members of an affected group may have concerns about disclosing their identity. Anonymous complaints will not be accepted, however, it is possible to ask for the identity of individuals in an affected group to be kept confidential.  

The authorised representative for a registered complaint can request for the identity of the members of the group not to be disclosed. When doing so, the reasons for requesting confidentiality need to be given.

The request for confidentiality will be reviewed by the eligibility assessors. They may determine that keeping identities confidential will not be possible using reasonable means. This may happen if the nature of a complaint gives a strong indication of where the complaint arose. In such a case, the eligibility assessors will advise the authorised representative and they will discuss how the complaint should proceed.

Sensitive business and other confidential information

Proceedings under the IRM are subject to the Bank's Public Information Policy which emphasises transparency and disclosure of information concerning the Bank's operational activities.  

The Public Information Policy provides for specific categories of documents and information to be kept confidential if this is necessary in order to develop business initiatives when considerable private resources are at stake.  

Similarly, the IRM Rules of procedure recognise that information provided on a confidential basis must remain confidential in order to ensure the integrity of the IRM and to enhance cooperation with the mechanism.

Relevant EBRD policies

• Public Information Policy